AUTO.KLUBIS is a KLUBIS venture. This policy explains how we handle personal information when you visit auto.klubis.au, create an account, advertise or enquire about a vehicle, or order a Vehicle history & PPSR report.
Information we collect
Depending on how you use AUTO.KLUBIS, we may collect:
- account details, including your name, email address, mobile number, password hash and verification status;
- vehicle and listing information, photos, registration details, VIN, price, seller type and advertisement content;
- buyer enquiries and communications sent through the service;
- report order information, vehicle search details, report results and payment status;
- technical and security information, including IP address, browser, device, timestamps, session data and security events; and
- support requests, complaints and correspondence.
We do not store your plain-text password. Payment card details are collected and processed by our payment provider; AUTO.KLUBIS receives transaction identifiers and payment status rather than complete card details.
How we use information
We use information to create and secure accounts, deliver email and mobile verification codes, publish and manage listings, connect buyers and sellers, obtain and provide vehicle reports, process and reconcile payments, prevent fraud and misuse, provide support, improve the service, maintain business records, and comply with law.
Who receives information
We may disclose information to buyers or sellers as needed for an enquiry; vehicle-data and PPSR providers; Eway and related payment services; email and SMS providers such as Resend, Zoho, Texto and AWS; cloud hosting, database, storage, security and support providers; professional advisers; and regulators or law-enforcement bodies where legally required.
Vehicle and listing information
Information included in a published advertisement is public. Avoid placing unnecessary personal information in descriptions or photos. Vehicle information may be checked against third-party sources. Reports can contain information supplied by government registers, data brokers and other independent sources.
Overseas processing
Some service providers may store or process information outside Australia. We take reasonable steps to select reputable providers and use appropriate contractual and security safeguards.
Storage, security and retention
We use reasonable technical and organisational safeguards, including hashed passwords and access controls. No online service is completely secure. We retain information only as long as reasonably necessary for service delivery, security, fraud prevention, legal, tax, accounting and dispute purposes. Public listings may remain in backups or audit records for a limited period after removal.
Your choices and rights
You may ask to access or correct your personal information, close your account, request deletion where applicable, or make a privacy complaint. Certain records may be retained where required or permitted by law. We may verify your identity before acting on a request.
Contact us
Email [email protected] with “Privacy request” in the subject line. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes
We may update this policy as AUTO.KLUBIS develops or our obligations change. The effective date identifies the current version.
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